So I get a bill Jan 24th, 2011 stating that my payment is 2 months past due:. I call CS again, and they tell me they recieved/processed my returned shipment on Jan 20th, 2011.. But they said this date was outside of the 60 days for the money back guarantee, so they would not credit my account". They told me I could pay for the amount and they would ship it back to my house.. I told them I didn't want it, and since they had the unopened product why couldn't they just credit the account'. She continued to tell me they wouldn't credit the account|. I the spoke with an "account specialist" who told me the same thing?. I inquired why it took almost 2 months for them to receive and process my return, and they told me it usually takes about 4-6 weeks to process the return. So they told me if they didn't recieve/ process it within 60 days then I don't get my money back. I am !@#$ pissed off now, because they have the product I sent to them, but won't credit my account because they were to lazy to move things along quickly. Sounds to me like they just take thier time "processing" returns to make sure you are stuck paying for it whether you like it or not. The best they can do is ship the product back to my house!!!! I am never giving anyone else a good review of proactive, (oh, and even used properyly it doesn't work). Let me know if you know if you know of someone who I can contact to resolve this poor CS experience.
David Butterfield from Vermont 35b44fc
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