They scam you for automatic recurring payments and conveniently forget to mention that part. They sent a second shipment that is billed over a three month period for a total of $99.00!. I tried to cancell my account in May when I saw that I was billed for the second shipment that conveniently had already been shipped:.
I was told my account was cancelled.. So in June I saw another charge on my account from Proactive". Apparently, the last shipment was billed over a ninety day period". Again, when my account was supposedly cancelled, they neglected to tell me I would see another bill in a month,.
So, bottom line, do NOT accept the second shipment just to avoid the hassle of returning it!!!!!! When I asked if I could return the unopened product they had sent in May, they said only if I had the packing slip!. THEY WOULD NOT GIVE ME A RETURN ADDRESS! I am reporting them to the BBB:.
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 Comments (6) |
| 1. Written by samantha schiebel on February 6, 2012 proactiv did the same b.s. to me. dont ever buy proacitv. i cancelled my account & sent the product back for refunds and im still getting charged. such a scam. |
| 2. Written by Gregor on January 25, 2012 I had no problem cancelling, got a confermation number and email. |
| 3. Written by shldvknwnbtr on January 23, 2012 They did the same thing to me. I grilled the sales rep on the $30 promo and auto-enroll program. I was told the cost was $30 total....not three $30 installments over 90 days. They are intentionally misleading and there is nothing you can do once you discover the extra bills except cancel the account and eat the money! And when you cancel in anger, they just proceed to tell you how they are there for you and can offer you other products....same scam likely. The product is ok but business practices and value are a joke. I would have just bought it at the mall if I wanted to pay $100. |
| 4. Written by anon on December 23, 2011 These people at proactiv can all burn in ***. I wish the worst on their families and futures. |
| 5. Written by Unbelievable on December 14, 2011 They did exactly the same thing to me except, I did not receive any further shipments, just bills. The account is now in collections and I have reported them to the Attorney General for false advertising. I purchased a tester kit - we tested the product and did not like it. If the kit was for testing purposes, then the company should have followed up to check if we wanted to purchase more, NOT just send it and request payments - READ: We did not receive any further shipments, only bills. PROACTIV IS A SCAM AND A FRAUD |
| 6. Written by uhuher on September 2, 2011 They did the same thing to me. I called and talked to I can't tell you how many different "customer service reps" in 6 months, each time trying to relay what the one had said to me the month before when they said that the charges to my credit card would be refunded and that I no longer am on this ridiculous monthly auto-pay. I always make sure to get the names of the ppl I talk to (I've had years of experience dealing with morons, unfortunately.) but never made a difference in this situation. Each time the person said the issue would be taken care of, each time was a fail all the while I am incurring a bigger bill! Proactiv needs to get with it! |
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